1. Ask if the costume company is the manufacturer of the mascot costumes or if they are just a reseller. It is better to go with a company that manufactures their costumes so you are working directly with the person creating the costume & you'll get exactly what you're looking for.
2. Consider their years of service as well as the range of services they offer. You want to go with a company that has proven itself over the years. Choose a mascot company that has been in the business for a good amount of time. Companies who have been working on costumes for longer have much more experience and you will get a better costume as well as better help and advice.
3. Check their client list. Most reliable mascot companies will have a client list posted on their website. Look for reputable clients and be sure they have an extensive list. Again, the more clients, the more experience. It would also be wise to request referrals to determine that they are a reputable company.
4. Ask if they guarantee satisfaction. A reputable company will. If not, DON'T BUY!! A company that doesn't guarantee satisfaction is obviously hiding something. A good mascot company should be confident enough with their costumes to guarantee your satisfaction!
5. Don't be afraid to ask your own questions! A good mascot company will answer all of the questions you have. They'll make your mascot purchase experience a much better, smoother process!
The mascot company that we have had the best luck with has been in the business for over 30 years. They have an extremely extensive client list of over 15,000 firms and always do an amazing job to accommodate our needs. They manufacture their costumes and they guarantee satisfaction. They even offer custom mascots! Click here to check out their website!